We appreciate our volunteers and member agencies for their dedication to public safety.

Message from the President

Dear valued Academy members, volunteers, and friends:

It’s been another amazing year for everyone associated with the International Academies of Emergency Dispatch®. While those of us who are involved with the day-to-day operations at the Academy have worked diligently, it is you who are to be commended. Your selfless dedication to responding to those in need and to teaching our research-based protocols and techniques truly makes a difference in the lives of many.

The Academy is a standard-setting, accrediting organization. But we’re much more than that. We’re here to support those in the communication centers and those donating their time to this tremendous cause. Our mission is “To advance and support the public-safety emergency telecommunications professional and ensure that citizens in need of emergency, health, and social services are matched safely, quickly, and effectively with the most appropriate resource.”

We give you the tools to succeed, and we appreciate your continued hard work and support of the Academy’s goals and objectives.

Perhaps more than any other year, 2017 was a year of growth at the Academy. Not only did we release Police Priority Dispatch System™ v6.0, Medical Priority Dispatch System™ v13.1, and Emergency Telecommunicator Course Edition 4, but our membership and number of accredited centers accelerated at a rapid pace. This past year, 28 agencies became EMD ACEs, and five more achieved EFD accreditation. We also had a grand total of 17,821 recertifications and more than 11,000 initial certifications.

Membership grew to 63,789. More than 53,000 members come from the United States alone.

The Academy has an international presence, with member agencies in 46 countries speaking 24 languages. This worldwide expansion was on display at our eight NAVIGATOR conferences, held on four different continents and attracting nearly 3,000 dispatchers, Q’s, comm. center managers, and other professionals eager to learn and celebrate.

None of these accomplishments would be possible without you. We thank you for your partnership in this effort and hope to build upon this success in 2018.

Thank you.

Jerry Overton

read the full message

Dispatcher of the Year Winners

Erin Berry

Erin Berry

NAVIGATOR, New Orleans, Louisiana, USA

Kelly Anne McKee

Kelly Anne McKee

Ireland NAVIGATOR, Dublin, Ireland

Membership & Certifications

Academy protocols are being used in 80 of the largest 100 cities in the United States

FusionCharts XT will load here!

Total Current Membership

Total Current Certifications

Total Re-Certifications

Dispatcher of the Year Winners

Abdulsalam Mohammed Abunahia

Abdulsalam Mohammed Abunahia

Middle East NAVIGATOR, Dubai, United Arab Emirates

Huang Yini

Huang Yini

China NAVIGATOR, Tianjin, China

Accredited Centers of Excellence





In 2017, Wales, New Zealand, Ireland, and Northern Ireland became countries in which all centers in the nation are ACEs.

Triple Accredited Centers of Excellence

New this Year!

St. Cloud Communications

St. Cloud, Florida

Fayetteville 911 Communications

Fayetteville, North Carolina

Manatee County Emergency Communications Center

Bradenton, Florida

Johnston County E-9-1-1 Communications

Smithfield, North Carolina

Prince George’s County Public Safety Communications

Bowie, Maryland

Alpharetta Department of Public Safety

Alpharetta, Georgia

Boone County Joint Communications

Columbia, Missouri

Harford County Department of Emergency Services

Forest Hill, Maryland

Salt Lake City 911 Bureau

Salt Lake City, Utah

Salt Lake Valley Emergency Communications (VECC)

West Valley City, Utah

Dispatcher of the Year Winners

Taryne Davey

Taryne Davey

UK NAVIGATOR, Cardiff, Wales

Fabio DiVita

Fabio DiVita

Euro NAVIGATOR, Torino, Italy

College of Emergency Dispatch

Lessons Completed


Participating Agencies

*2.25 agencies joining per day

Making Research Accessible to our Members

Research Briefs

  • Showcase the most up-to-date science on emergency dispatch in a reader-friendly format.
  • Highlight real-world applications of studies and how evidence improves practice.
  • Available in four languages: English, Italian, French, and German.
  • Check them out at www.aedrjournal.org

Dispatch in Depth Podcast

  • Dispatch in Depth is a podcast produced by IAED that tells the stories of the science and research behind emergency dispatch by talking to experts in the field.
  • 4.5 Stars on iTunes.
  • 2,240 subscribers in 12 weeks.

AEDR Website

  • Sends updates on new studies straight to your inbox.
  • Introduces the people behind the research.
  • Over 300 subscribers in the first three months.

Dispatcher of the Year Winners

Noorzainnora Binti Arshad

Noorzainnora Binti Arshad

Asia NAVIGATOR, Kuala Lumpur, Malaysia

Sam Kellick

Sam Kellick

Australasia NAVIGATOR, Brisbane, Australia


In 2017, the Police Council of Standards introduced PPDS® version 6.0

Key Updates to PPDS v6.0 include:

  • More than 200 changes from previous version.
  • Editable/adding CEIs for agency and geographical specific tasks.
  • The Police Council of Standards has approved several new Jurisdictionally Approved Questions. On the cardset, these questions are formatted in purple font so EPDs are aware which Key Questions are Jurisdictionally Approved Questions.
  • Key Questions regarding the suspect/person vehicle description have been streamlined.

New University Version for agencies on college campuses

  • Includes modifications to Protocol 103: Administrative (Lost or Found Property, Found Unexploded Ordnance, Messages, Transports) to handle student transport requests.
  • Has changes to Protocol 103 involving international students reporting an emergency.

New Military Version for agencies on military bases

  • Includes important modifications to Case Entry for Protocol 123: Missing/Runaway/Found Person.
  • Includes changes to Protocol 131: Traffic/Transportation Incident (Crash), including a new Key Question Sequence for AWOL incidents.

In 2017, the Medical Council of Standards introduced MPDS® version 13.1

Key Updates to MPDS v13.1 include:

  • The Agonal Breathing Detector is now called the Breathing Verification Diagnostic. This change more accurately describes when the tool should be used.
  • Protocol 12 has new Post-Dispatch Instructions that no longer make it necessary to use the Breathing Diagnostic when it’s obvious the patient is actively waking up.
  • There are additional Key Questions, suffixes, and instructions about opioids in Protocol 23.
  • Protocol 24 has a new SIGNS-OF-LIFE Warning to ensure care if a STILLBORN situation or MISCARRIAGE produces an infant with any SIGNS OF LIFE.
  • Protocol 32 has a new Operator Question for 3rd- and 4th-party callers.


Instructor of the Year

Jeff Cicillian, former Lake County Sheriff’s Department police officer and 911 city manager, Lake County, Illinois, USA, specializes in Emergency Police Dispatch and the Active Assailant Protocol.

1,083 Instructor Certifications

Instructors have flown the equivalent of three times around the world

61 newly certified instructors

Instructors spent more than 2,088 nights in a hotel

Evolution of the Protocol

Proposals for Change

Boards and Councils

126 Total
38 EFD
98 EMD
26 EPD

375 Volunteers on 17 Boards/Councils

Number of Volunteer hours: about 3,200

International Accomplishments

MPDS v13.1 has been released in 12 languages:
North American English, UK English, Australasian English, United States Spanish, Arabic, Brazilian Portuguese, European German, European Italian, French, Latin American Spanish, Malaysian, and Vietnamese.

Online recertification is now offered in 11 languages:
North American English, UK English, Australasian English, European German, Netherlands Dutch, French, Brazilian Portuguese, Latin American Spanish, Malaysian, European Italian, and Vietnamese.

Created our first online non-English CDE (Research Briefs in French, German, and Italian).

Social Media

Call of the Week winners include:

  • An officer-involved shooting where the dispatcher’s fiancé was serving as an officer in the area.
  • A paramedic who was injured by a firework on the Fourth of July.
  • A UTV accident in a remote, mountainous area with a 7-year-old victim.
  • An opioid overdose call where the victim was the EMD’s brother.
  • An EMD who handled a call from her sister concerning their unresponsive grandfather.
  • An EMD who gave comfort and assurance over the phone to an elderly man (a prominent resident) in a rural area who was having difficulty breathing.
  • A child indicating that two boats had collided, and there were multiple injuries and a possible fatality.
  • A dispatcher who handled two lifesaving CPR calls an hour apart.

Social Media Growth







Pin It on Pinterest